Claims Form

Our online claim form is simple and easy to complete and will enable us to investigate and respond to your application quickly.

You should have received a query number from our Customer Service team prior to filling in this form. For further details see our claims process.

Minimum claim value accepted for processing is Five Dollars ($5 NZD).

Freight costs are not eligible for refund when making a claim.

All claims processed will be in the form of a credit to the account that the item travelled under.

Castle Parcels Customer Number: *
Customer Services Query Number: *
Please click on the white square * on the right to proceed ( what is this? ) To prevent robots and computer malware filling out this form and sending us spam, an extra step (such as ticking a box or answering a question) is in place so that only humans like you can complete and submit this form. Find out more about Google's reCaptcha.