Track and trace
To check the delivery status of your package, firstly determine whether you have a Prepaid Ticket or Satchel, Charge label or a Customer label, complete the appropriate fields and then click on the button to track.
If you have any queries please contact your local branch.
- Prepaid courier ticket / satchel
Track your item using your ticket's product code and number-
To search for your item
Enter the code and number from your ticket
(eg: LH 1602541) and then click 'Track My Item'.
Show sample ticketPrepaid courier ticket / satchel
If you are unsure as to which number to enter, please take a close look at the image on the right:
The Code highlighted in yellow is the ticket product code. For the label on the right it is NI25.
Click to hide
The number highlighted in red is the ticket number. For the label on the right it is 03728987.
-
- Customer printed labels
Track your item using your account and consignment numbers-
To search for your item
Enter the account and consignment numbers from your ticket (eg: 9999999 and 1234567890) and then click 'Track My Item'.
Show sample ticketCustomer printed labels
If you are unsure as to which number to enter, please take a close look at the image on the right:
The Code highlighted in yellow is the company A/C number. For the label on the right it is 5177003.
Click to hide The number highlighted in red is the consignment number. For the label on the right it is 1QA765432.
-
- Charge labels
Track your item using its label number-
To search for your item
Enter the numbers from your ticket (eg: 03258847) and then click 'Track My Item'.
Show sample ticketCharge labels
If you are unsure as to which number to enter, please take a close look at the image on the right:
Click to hide The Code highlighted in yellow is the label number. For the label on the right it is 14542696.
-
- Bar code
Track your item using the numbers below its bar code - Manifest reference
Track your item using the manifest item number, reference and dates