Network Status Framework
Standard
At Standard, our network and branches are operating business as usual. Freight volumes are at manageable levels.
Collections & Deliveries
- Business as usual
- No delays expected
High
Pressure
At High Pressure, Covid-19 impacts mean our network and branches are not able to move all items as swiftly as usual and minor delays can be expected.
Collections
- Predominantly business as usual
Deliveries
-
Expect some delays into and/or out of, this branch:
- Add up to 2 days to business delivery zones
- Add up to 3 days to Residential and Non-Urban/Rural delivery zones
- Minor delays in query response times are likely. Please use our website to track and query items.
Very High
Pressure
At Very High Pressure, we are making significant changes to when we pick up and the volume of courier items we accept. Some delivery delays can be expected.
Collections
- Last collection times will be brought forward.
- Volume and regional restrictions may apply - affected customers will be advised.
- No freight accepted at branch after 3.00pm
Deliveries
-
Expect some delays and possible restrictions into and/or out of this branch:
- Add up to 3 days to business delivery zones
- Add up to 7 days to Residential and Non-Urban/Rural delivery zones
- Expect delays in query response times and increase call wait times. Please avoid calling our customer teams unless you are querying a Critical item.
Network
Contingency
At Network Contingency, significant restrictions are in place to allow us to focus on medical necessities. Large volumes of courier freight are unlikely to be picked up, moved or delivered.
Collections & Deliveries
- Freight priority settings apply.
- Significant restrictions enforced.
- Medical necessities are prioritised.