Track and trace for charge labels

Information from the charge label is stored in your customer service database and used to generate a URL that automatically calls our Track and Trace engine and returns a formatted result page.

1. Gather required information

The information required from the courier ticket comprises one field:

Field Explanation Type Size
Label Number The number pre-printed on the charge label by Castle Parcels. Numeric 8

2. Generate the URL

The URL (web address) to call the Track and Trace engine must be constructed as follows:

  1. Replace the string nnnnnnnn with the actual charge label number
  2. The result page is returned as a plain HTML response without frames.